Shipping policy
Last updated: 12/15/2015
At Skin+, we aim to process and ship your orders as efficiently and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be extended during promotions, holidays, or high-volume periods.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates
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Shipping: $5 shipping on Skin+ Order Under $50. NYC Edited Collection ship separately at $5 per collection.
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Free shipping: Orders of $50 or more on Skin+ products qualify for free standard shipping.
Shipping fees and eligibility for free shipping are calculated automatically at checkout.
Split Shipments
Because some products are stored or fulfilled by different manufacturers or locations, your order may arrive in multiple packages and at different times. There is no additional charge for split shipments.
Delivery Times
Delivery times are estimates provided by the carrier and are not guaranteed. Skin+ is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.
Incorrect Addresses & Failed Deliveries
Please ensure your shipping address is accurate at checkout. Skin+ is not responsible for delays, lost packages, or additional fees due to incorrect or incomplete addresses provided by the customer.
Packages returned due to an incorrect address may require additional shipping fees to be reshipped.
Lost or Damaged Packages
If your package arrives damaged or appears lost, please contact us within 7 days of delivery so we can assist you.
Returns & Shipping Fees
If an order that originally qualified for free shipping is returned, a $5 fee may be deducted from the refund to cover the original shipping cost, where applicable.
Contact
If you have any questions about shipping, please contact us at: